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Refund / Cancellation Policy

Refund / Cancellation Policy for Design and Programing Services

We provide web design and development service. The cost involved for our service depends on following factors.

  • Type of design
  • Number of pages required on website
  • Functionality / Features required
  • If client already have a website, then porting content from old website
  • Hosting and domain charges based on dollar amount rate etc.

Our team will estimate based on client requirement and amount is mutually agreed and approved by client. Cost approval process should be through replying to estimate quote email with approval message. Or through signing the agreement on our company letterhead.

All Website design and programing sales are final. In most cases, design mockups are created and approved after a deposit is requested. A detailed contract must be signed and returned with the deposit so that both parties are clear of all requirements before proceeding. A contract may be negotiated before signing but must be adhered to once a signed agreement is complete. If you agree to mock ups but fail to follow through with a project, we retain the right to bill you for time taken to create the mockups at our regular hourly rate.

Bytelabz Software Solution Pvt Ltd. may accept a refund request in some cases, at our discretion. An Instance where we would accept a request for a refund would be if Bytelabz and client are unable to work together in a communicative and professional manner or if creative differences force an end to all work.  If this is the case it will always be if the amount of hours put towards the job is less than the total amount of the deposit paid for the job. If this is the case, the remaining monies left after billing for all hours to date can be refunded to the client within 14 days and all work will cease.

Return Policy for Other Services

Other services including, but not limited to Graphic Design, Mobile app development, Web Design and Development are typically custom projects. Each project is evaluated individually to estimate the total project cost, based upon the unique needs of each client.

Bytelabz Software Solution Pvt Ltd. maintains the same refund requests for all other hourly work as stated in the above Design and Programming Policy.

Return Policy for Hosting and Domain Services

We provide post paid hosting services and will not be able to refund or return hosting and domain charges as amount is paid to corresponding service provider.

If a refund request is accepted, any monies left after the prorated charges will be returned to the client and all hosting will immediately cease upon payment of refund, which is usually 7 to 14 days from the request.